If you are wondering:
- Do you make the most of the functionalities offered by you CRM system?
- What tools should be used to make your business work more efficiently?
- How the system should be verified quickly and in comprehensive way before the final decision on implementation
- How to enhance the system currently used?
The key to success is a proper implementation. From depth analysis and understanding of business processes, through the design of considered system architecture to configuration and additional extensions necessary to carry out end-to-end processes.
Based on the experience gained during the implementation of projects in various functional areas and for different clients, the NSP team developed a methodology that allows to choose the best solution, plan the implementation and carry it out successfully.
- We analyse business processes in your organisation to determine, required for you type of solution and project scope
- We estimate project time and budget for the system as a Minimum Viable Product (MVP)
- We verify if you need a cloud system or on-premise
Proof of Concept
- Workshops to find out more about your needs and requirements
- We prepare MVP system for key business processes
- Together we identify and analyse gaps and define possible enhancements
- We are preparing the implementation plan together
- The system is configured and enhanced
- We run acceptance tests and production go-live, after which you are able to work on the system with our support
Assessment and PoC services are available for all solutions offered by NSP:
SAP Cloud – includes a set of tools to support the sales and service processes, using the new technologies offers full range of functionalities of traditional CRM systems, online and offline on any device.
SAP CRM – solution dedicated to manage Customer relations in a standard manner, also used as an excellent tool for operating in customers centers, shared service centers, trade management and as a system dedicated to utilities sector.
SAP Marketing – contains a set of new generation, marketing Functionalities that allow to build a comprehensive, 360 degree customer profile, to analyse the customer preferences and behaviour in different communication channels, prepare real time product recommendations, forecast and plan effectively future activities.
SAP BI – services and tools for advanced data analytics, allow to gather and collect analytical and transactional data from different sources, and process it in real time, in the next step manage the data and share it as a reports, summaries and manager dashboards..
Data Science – solutions enabling effective data selection, processing and analysing, as well as making conclusions and predictions, using achievements and knowledge in machine learning, statistics, semantic text analysis and big databases for processing huge volumes of data in real time.