SSF Functionalities – Part 1
Shared Service Center supports various company branches and facilitates controlling of different business processes. Thus, costs can be reduced and the company can concentrate on core business activities. The key challenge for SSC Managers is the highest effectiveness and productivity. It cannot be achieved without advanced, holistic IT solution which is based on the best consulting practices and at the same time, flexible for custom developments. SAP Shared Service Framework is a perfect response to that demand. SAP offers its business and technical knowledge gathered in wide range of functionalities which we will present in the following blog.
Apart from a huge number of documents and transactions, SSCs process requests from different divisions. To efficiently handle those requests SSC should use an integrated ticketing system. SAP SSF, which is based on SAP CRM application, provides a set of tools for ticket processing. One of them is Multilevel Categorization.
SAP SSF Ticket Processing
Ticket categorization plays significant role in further ticket processing. It automates completion and determination of key data based on defined rules. It also supports future search of related problems, requests or knowledge articles with the same category assigned.
In SAP SSF Ticket Processing core elements that can be determined are:
- Presentation Layout (e.g. assignment block with Note is available on in specified set of categories)
Multilevel Categorization allows to assign four levels of different categories defined either hierarchical or attributive.
In the next articles we will explain other functionalities of SAP Shared Service Framework Ticket Processing and many more.
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